BMW Test Case Study



Prepared by

Shaun Barnes


£- Ongoing


Out of hours service.


The Calico Group: innovative charities and businesses working together to make social profit, rather than financial profit, the driving force behind our wide range of high quality services.

Project Description

Burnley landlord Calico Homes has worked alongside customers to award their out-of-hours electrical repairs contract to Speakman Contractors.The interview panel consisted of staff and a member of Calico’s customer steering group for Repairs, who interviewed four local contractors.

Following the rigorous interview process, Speakmans were awarded the contract, as we offered the best customer service and value for money for Calico’s tenants.Based in Burnley, we have a locally employed workforce, including a number trainee and apprentice positions, meeting Calico’s commitment to helping young people across Burnley into training and employment.

Beth Gallagher, Calico’s Responsive Repairs Manager, said:“We’re really pleased to award this contract to Speakman Contractors.“This appointment will ensure that we continue to provide a quality out-of-hours service for all our customers’ needs.